HOW LONG AFTER PLACING AN ORDER MY ORDER WILL BE SHIPPED?

We typically ship all orders within 1-3 business days.

WHICH CARRIER DO YOU USE?

From the US factory, we ship all items with USPS First Class. From the Netherlands factory, we ship your orders with Landmark.

HOW LONG DOES IT TAKE TO ARRIVE?

After the item has been dispatched, the usual delivery times are as follows:
USA - within 2-5 business days;
Canada - within 4-10 business days;
Western Europe - within 5-15 business days;
Australia/NZ - within 5-15 business days;
Rest of the World - within 5-20 business days.

I DIDN'T RECEIVE MY ORDER

Please click here to track your order. Alternatively, you can email us: support@xeire.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CAN I PAY EXTRA TO GET MY ITEM QUICKER?

All items take between 1 and 3 business days to make, as we make everything to order. Unfortunately, the additional fee will not speed up this process.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities. Changes to EU customs regulations mean for some items (engraved watches and Cuban chains still are shipped from US factory) you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA. If customs charge fees, they are payable by the recipient. Most of the items ordered in EU ships from our Netherlands factory, therefore usually, there are no customs fees for EU orders.

WHAT IS SHIPPING INSURANCE?

Shipping insurance is offered at checkout. It covers you if the item is lost, stolen, or damaged in transit. To make a claim, contact our support team. Please note - shipping insurance is non-refundable once your order has shipped.

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when you placed the order, cancellation may be possible if production has not yet begun. Please get in touch with our support team to check if changes or cancellations are possible and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please get in touch with our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item. We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from the date of purchase. Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable. Unfortunately, we cannot accept returns on sale items or gift cards. Please see full return/refund policy.

MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings use life-like renderings instead of photos to show how the item will look. This allows us to create many different products with artwork without needing to make & photograph thousands of products a day. You may have an item showing a defect; please take a few photos and send them to our support team for review, along with your order ID.

WHAT'S YOUR PHYSICAL ADDRESS?

The goods are made and shipped from our factories in the United States and the Netherlands. Our headquarter address is Xeire, 205 Richmond Court, Mount Kenneth Place, Dock Road, Limerick, Ireland, V94K316.
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